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IndustryYour Right to Relax – Spa Safety & Client Rights

December 2, 2025Jill Pawlik

Travelling can take a lot out of you.

With busy meeting schedules, touring, and flights, it all adds up, and you might need a little relaxation. Having a ‘spa day’ can do you a world of good, as long as you do a little research. As you know, sometimes people aren’t always on the up and up when they start a small business, so you want to be sure you are booking into a place that is regulated (if a medical spa), or if a more traditional spa, you want to make sure your practitioners are licensed. The spa itself has strict health and safety
rules.

There were cases of people getting cellulitis from the floor of a dressing room at the pool, so it’s best to be extra cautious about cleanliness these days. You want your spa visit to be relaxing, rejuvenating, and, most of all, safe from unwanted, inappropriate behavior. Your goal is to come out feeling brand new and
full of energy.

Let’s look at some data you can concentrate on when booking your spa visit, just for your peace of mind.

What to Look for in a Reputable Spa
  • If you are travelling, you can find a spa in your area and do a little research. You can go to the website, look at possible certifications, affiliations, reviews, and see if it is in a good part of town.
  • Give them a call and ask them any questions you have.
    • What their protocols are for clients, what their protocols are for their services -( Is there a health history form? What should a client wear?)
    • Can you request a male or female therapist? Do they speak a language you understand?
    • Are all the facilities working? Sauna, steam room or pool? 
    • Are any areas of the spa under construction?
    • What is or isn’t included with your spa visit
Your Rights as a Client

You have the right to:

  • A clear explanation of your treatment.

  • Consent to or decline any part of a service.

  • Stop the session at any time, for any reason.

  • Proper draping and privacy at all times.

  • A professional, clean, and respectful environment.

Your Right to Relax – Spa Safety & Client Rights, Spas of America
Red Flags and How to Respond

Once you get to the spa, look around, make sure it looks clean and in order, smells fresh, is clean, uncluttered, you feel safe, and everything is as explained. If you have a concern, refer to the spa attendant or receptionist.

During your service, note whether:
● You have reviewed and signed a consent form and discussed concerns
● Your therapist respects your requests and checks in on your comfort level
● Draping is appropriate, and you feel secure.
● The treatment room is clean, clutter-free
● Conversation remains professional and calm
● Doors remain unlocked unless you request otherwise.

You may stop the treatment at any time. If something doesn’t feel right, speak up immediately, and know you may ask for adjustments or request a different therapist if needed.

Your safety is non-negotiable.

If Something Serious Occurs

While infrequent, inappropriate, or harmful behaviour must be taken seriously.

If you feel unsafe:
1. You can stop your service at any time. Say “No” clearly and repeatedly
2. Move away from the situation or toward the door.
3. If restrained, use any means available to break free and reach safety.
4. Once safe, go directly to the staff or management and report what happened.
5. Call the police immediately.
6. Do not shower or wash, as this may remove important evidence.
7. Follow law enforcement and medical guidance, including seeking support resources if needed.

Legal processes vary by state. If appropriate, consult a lawyer experienced in massage therapist and spa assault legal options.

Final Thoughts

A spa visit should leave you feeling relaxed, renewed, and cared for. Choosing reputable establishments, reading reviews, and trusting your instincts help ensure a positive experience. Remember: your comfort, boundaries, and well-being come first. Always advocate for what you need, and never tolerate anything that makes you feel unsafe or disrespected.

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